General Terms and Conditions applied by Gradiens Product Development Ltd. in the sale of its products

I. Personal, material and temporal scope of the General Terms and Conditions
The present General Terms and Conditions (hereinafter referred to as „GTC”) apply to the KEVE.RO website of Gradiens Termékfejlesztő Kft. (hereinafter referred to as „Gradiens Kft.”; registered office: 2074 Perbál, Levendula utca 1.; company registration number: 13-09-192156; tax number: 10396731-2-13; website: www.keve.ro; e-mail address: hello@keve.ro; telephone number: +36 70 858 3031) as the provider of the website, sets out the rules for the use of the website and the services available through the website, and provides for unacceptable user activities.
Please note that Gradiens Ltd. is a business and a trader, and therefore the consumer rights arising from EU consumer protection law apply to these Terms and Conditions in case you are a Customer.
I.1. This blank form contract sets out the general terms and conditions of the legal relationship of sale between Gradiens Kft. and the legal entity purchasing medicinal products, cosmetic products and dietary supplements manufactured and distributed by it in Hungary on a one-off or recurring basis.
I.2. The GTC shall enter into force from 1 June 2024 for an indefinite period and shall apply to sales transactions concluded by the Contracting Parties on the date of entry into force and thereafter.

II. Interpretative provisions
II.1. For the purposes of these GTC
Individual sales contract (actual purchase) is a legal transaction in writing between the Seller and the Buyer, concluded as a result of the finalisation of the order of the individual products, with the sending of the Seller’s confirmation, in Hungarian, to which the current GTC in force forms an inseparable annex;
The seller is Gradiens Termékfejlesztő Kft. (registered office: 2074 Perbál, Levendula utca 1.; company registration number: 13-09-192156; tax number: 10396731-2-13; managing director: Tibor Keve, Zoltán Keve, managing director, company registration authority: Budapest District Court, Court of Registration; hosting provider: Next Generation Solution Kft. ; registered office: 2040 Budaörs, Ébner György köz 4.; tax number: 26182207-2-13; e-mail: ngs@hypermatrix.cloud)
KEVE.RO website is a website operated by the Seller under the domain name www.keve.ro;
The contracting parties are the Seller and the entity entering into the individual sales contract as Buyer;
The Service is the transfer of the Seller’s ownership of the finished goods currently available for order on the Seller’s website to the Buyer against full payment of the purchase price, and the packaging and delivery of the goods;
Product is an article produced by the Seller and advertised on the KEVE.RO website with a call for bids;
The Purchase Price is the consideration for the Services to be provided by the Seller under the concluded Individual Sales Contract;
The Buyer is any natural or legal person or other legal entity without legal personality – according to the Hungarian law in force – who (which) purchases the Seller’s product online using the KEVE.RO website;
Web-office means the user interface on the KEVE.RO website reserved for the Buyer, which records his/her personal delivery address, recent orders, current loyalty discounts and recommendations.

III. Ancillary Rules
III.1 Unless otherwise provided for in the GTC and the Individual Sales Contract, any time limit set between the Seller and the Buyer in respect of the sales relationship shall be calculated in calendar days and may expire on a holiday, public holiday or bank holiday.
III.2 The Contracting Parties must send their declarations (e.g. withdrawal, etc.) to the Seller’s registered office or to the Buyer’s appropriate contact address indicated in the delivery details at the time of purchase. Declarations sent to any other address shall not be considered as valid declarations.
III.3. By accepting the GTC, the Buyer undertakes not to make any legally binding changes to the delivery details after the conclusion of the individual sales contract in relation to the purchase in question. The Buyer shall be solely liable for any damage, additional costs or other disadvantages resulting from a breach of this clause. The Seller shall only be obliged to notify the change of data within the scope of the data referred to in clause II.1 (b) and shall comply with this obligation by means of the relevant amendment to the GTC.
III.4. A legal notice communicated to the Buyer by registered mail at the applicable address shall be deemed to have been duly served (presumption of delivery) on the fifth (5th) day after it is posted (a) in Hungary, (b) in other European countries on the tenth (10th) day after it is posted, and (c) outside Europe on the twentieth (20th) day after it is posted (presumption of delivery). The applicability of the address shall be assessed on the basis of the provisions of III.2-III.3. The Seller shall not be liable for any damages (other disadvantages) arising from the presumption of delivery in respect of the Buyer.
III.5 The Buyer shall inform the Seller without delay within the scope of its duty to prevent and remedy damage if a notification which it expected from the Seller is not received by it at all or is not received in due time.
III.6. The Contracting Parties further stipulate that in the event that the Unique Sales Contract and the GTC are adopted in a language other than Hungarian, the Hungarian language agreement shall prevail for the resolution of any language inconsistencies.
III.7. The Contracting Parties stipulate that they will try to settle any disputes arising from the Individual Sales Contract, including the General Terms and Conditions, primarily by amicable means, and therefore they shall consult each other in the event of a dispute. If their conciliation would not lead to a result, the Contracting Parties shall, with the exception of consumer disputes, submit to the exclusive jurisdiction of Hungary pursuant to Article 45 (1) and Article 50 (1), subject to the provisions of Articles 91 and 99 of Act XXVIII of 2017 on Private International Law, and to the exclusive jurisdiction of the Central District Court of Buda in civil proceedings in property matters falling within the jurisdiction of the District Court, including consumer disputes (subordinate jurisdiction).

IV. Procedure, formalities and content of the individual sales contract
Access to the seller’s service
IV.1 The Buyer accesses the Seller’s services through the website www.keve.ro. The Buyer has the possibility to register voluntarily in advance on the home page of the KEVE.RO website, using his own username and password. If the Buyer chooses not to register voluntarily in advance, the Seller will automatically register the first individual sales contract (actual purchase) with the data provided by the Buyer during the ordering process and will notify the Buyer by e-mail. Following the voluntary or automatic registration, the Buyer can access the personalised user interface (e.g. with his web office, his personal data, etc.) by clicking on the ‘Login’ button in the ‘Login’ section on the home page of the KEVE.RO website and entering his username and password.
IV.2 The Buyer acknowledges and irrevocably accepts that, due to its nature, he/she can only use any of the services offered by the Seller if he/she successfully completes the pre-registration for the website, without which he/she will not be able to use the additional functions of the website to access the desired service. The Buyer hereby authorises the Seller to retain, store and process the related customer data necessary for the registration in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and Freedom of Information.
IV.3. The Seller shall not be liable for any damages resulting from the termination of the user interface due to the improper exercise of the Buyer’s rights. The Seller shall have sole discretion to determine whether the Buyer’s conduct constitutes an abuse of rights. In particular, an abuse of rights shall be deemed to have occurred if the returned product can be clearly established not to have lost its original quantity or quality as a result of use/wear and tear resulting from its normal use.
IV.4. The Seller shall not be liable for any direct or indirect damage arising from the use of the KEVE.RO website, so any tips, ideas, thoughts, suggestions found therein shall be used by anyone at their own risk. The Seller shall not be liable in any way for any disadvantages (e.g. inability to claim loyalty discounts) resulting from the loss or forgetting of the user name and password required to log in to the KEVE.RO website. If the reason for the hindrance or termination of access to the Seller’s service is in the interest of the Buyer, the Seller is not obliged to provide the Buyer with a new user interface, name or password. The Seller shall also not be liable for any damages, losses, costs arising from the use of the KEVE.RO website or the financial institution website, their unusability, malfunction, failure, unauthorized alteration of data by anyone, or resulting from information transmission delays, computer viruses, line or system failures, or other similar causes.
IV.5. Any data entry errors that may arise on the part of the Buyer during the purchase process, before the finalisation of the product order, can be identified and corrected by using the user interface as appropriate.
Selection of products
IV.6 The Buyer can select the individual products using the menu system located at the top of the user interface. The Seller shall offer for sale only the finished products listed in the menu system. The Buyer acknowledges that the product prices indicated in the menu system are not the same as the purchase price, but are only part of it. The Seller reserves the right to unilaterally modify the product prices, provided that the Seller shall not be entitled to change the purchase price of the purchased product to the detriment of the Buyer after the confirmation of the order of the goods by the Buyer. The Seller shall not be disadvantaged by any system errors or order modifications resulting from electronic communication and shall not be subject to any additional obligations. The Seller shall be entitled to cancel or modify orders for the aforementioned reasons.
The purchase (the product order)
IV.7. The Buyer can collect the selected goods into the Buyer’s package (the so-called ‘Basket’) by using the interface as intended. The Buyer is free to vary the contents of the basket until the order is finalised, without any obligation to perform until the act that leads to the conclusion of the contract.
IV.8 If the Customer no longer wishes to make changes to the products (groups of products) in his basket, he may place his order by selecting the delivery method, pressing the ‘Proceed to checkout’ button, first entering (selecting) the billing details, the delivery address and the payment method, and possibly sending a note (message) relating to the order.
Then, depending on the payment method chosen, the Customer can finalise the order by clicking on the ‘Finalise Order’ button in the case of cash on delivery, or by clicking on the ‘Pay with Barion’ button in the case of payment by card, to proceed to the next screen where the Customer can finalise the payment for the service chosen by entering the requested payment details.
IV.9. The Buyer, after the above data verification and provision steps, may actually start the purchase by clicking on the ‘Finalise Order’ icon, by which he/she also consents to the reception and processing of the data set of the computerised data related to the purchase by the Seller’s computer system and declares that he/she has fully acquainted himself/herself with the contents of the GTC in force and that he/she accepts them as binding.
IV.10. The Seller shall confirm the successful purchase by recording it first on the user interface and then to the customer’s e-mail address provided during the ordering process. The fact that the purchase has been confirmed does not prevent the Seller from refusing to provide the service for legitimate reasons, on the basis of the provisions of IV.3.
IV.11. The Individual Sales Contract [Section II.1 (a)] between the Seller and the Buyer is concluded upon sending the Seller’s confirmation of the sale, until the Buyer’s acceptance of the Product, but for a maximum period of 30 (thirty) days. In connection with the conclusion of the individual sales contract, the Buyer expressly accepts that the finalisation of the product order shall, in accordance with the chosen method of payment and delivery, also create an obligation to pay the purchase price and take delivery of the product. If the electronic confirmation of receipt of the Buyer’s order has not been received by the Buyer within 48 hours at the latest, the Buyer shall be released from any obligation to make an offer or to enter into a contract (release from obligation to make an offer).
IV.12. The Seller shall record the concluded individual sales contract in its own database as an electronic data file, which shall also be available to the Buyer in the web office under the heading ‘Previous orders’.
IV.13. The individual sales contract – and the General Terms and Conditions forming part of it – shall contain all the terms and conditions of the agreement between the Contracting Parties (completeness clause).
IV.14. In the event of partial invalidity of the Individual Sales Contract, the entire contract shall only become invalid if the parties would not have concluded it at all in view of the changed content.
V. Elements and performance of the purchase price
The price of the goods, the delivery charge and the packaging costs
V.1. The product price does not include the price for the delivery of the goods, which is otherwise an element of the purchase price and is therefore to be settled by its performance. The Buyer shall pay the delivery costs irrespective of the delivery/receipt method chosen, unless the value of the goods purchased under the individual sales contract is at least equal to the value of the goods which are subject to free delivery, in which case the purchase price of the products ordered together shall include the delivery costs. The delivery charge includes the cost of packaging the products. The delivery charges in force at any given time are indicated in the ‘Delivery information’ menu on the KEVE.RO website.
V.2. The Seller shall display all elements of the purchase price as gross amounts on its website and shall issue the invoice for the purchase price accordingly, based on the invoicing data provided by the Buyer during the ordering process. The Seller will not make any subsequent name or address changes after the invoice has been issued. The Buyer shall ensure that he has provided the Seller with correct and correct billing information before placing the order.
Methods of payment of the purchase price
V.3. Payment of the purchase price of the Products purchased may only be made by one of the payment methods set out below and the Buyer, by finalising the order, accepts that he will not be able to pay under any other conditions.
The prepayment purchase
V.4. In the case of a purchase by pre-transfer, the Buyer shall transfer the purchase price in advance, together with the administration fee, to the Seller’s financial institution account at CIB Bank, number 10700031-70999653-51100005.
V.5. The Seller shall start sending the goods to the Buyer at the earliest on the day on which the purchase price, which has been paid in full, has been credited to the Seller’s bank account indicated in clause V.4. by 14:00 CET.
V.6 The Buyer acknowledges that the Seller has no control over the crediting period of the bank transfer and therefore the Seller shall have no liability or responsibility whatsoever for any delay in the transfer.
Payment by embossed credit card
V.7. In the case of payment by bank card, the Buyer will be redirected from the ‘Cashier’ on the user interface to Barion’s secure website, through which the purchase price will actually be paid. The details of the Buyer’s credit card are not recorded by the Seller in any way and will not be disclosed to the Seller. Online credit card payments are made through the Barion system. The credit card details are not passed on to the Merchant. The service provider Barion Payment Zrt. is an institution under the supervision of the Hungarian National Bank, licence number H-EN-I-1064/2013.
V.8. In the event of an unsuccessful payment, the same will happen and the Buyer may try again to use his credit card or choose another payment method.
V.9. The Seller’s financial institution can only accept the following credit cards for the purpose of payment of the purchase price:
– MasterCard;
– MasterCard Electronic;
– Maestro;
– MasterCard Electronic can be used;
– Visa Electron;
– American Express;
– Apple Pay;
– Google Pay.
Cash on delivery
V.10. In the case of a cash on delivery purchase, the Customer undertakes to pay the courier the full purchase price in cash at the same time as the delivery of the product(s), upon receipt of the product(s), in the amount precisely calculated in advance and communicated during the ordering process.
VI. Delivery, receipt of the product and complaint handling
VI.1. The delivery times and other terms and conditions in force at any given time, the contact details of the courier service and the Delivery Points are set out in the Delivery Information menu on the KEVE.RO website.
VI.2. The Customer may choose to have the courier service delivered to his home using any payment method, but the Parcel Point pick-up is only available for purchases made by prepayment or credit card.
VI.3. The courier service as carrier shall notify the Customer of the arrival of the product package without delay. After receipt of the notification, the Customer is entitled to dispose of the consignment. The courier will deliver the package of products to the delivery address indicated during the purchase, normally between 8.00 and 17.00 on working days, as this basic service is covered by the delivery charge included in the purchase price. The Buyer may of course agree directly with the courier service on the conditions for guaranteed delivery at a reduced time (e.g. mid-morning), but the carrier may charge a surcharge for this service, according to its tariff, which the Buyer must settle with the courier on receipt of the product.
VI.4. In the case of parcel pick-up, the Seller will send an e-mail notification to the e-mail address provided by the Buyer for this purpose when the Buyer’s parcel of Products has already left the Seller’s factory for the pre-selected pick-up location (store).
VI.5 If the delivery of the product package is delayed or fails due to a reason in the Buyer’s interest (e.g. providing incorrect delivery data during the purchase) or due to a breach of the foreseeability clause [Civil Code, § 6:142], the resulting damages (additional costs, other disadvantages) shall be borne by the Buyer without exception and the Seller shall not be liable for them either to the Buyer or to third parties.
VI.6. The Buyer is obliged to check the contents of the consignment at the place and time of receipt of the goods, both quantitatively and qualitatively, and to sign the consignment note (receipt) in the event of contractual performance by the Seller. The duly issued consignment note (receipt) shall certify that the consignment and its packaging were quantitatively complete and qualitatively sound at the time of acceptance, unless the contrary is proved.
VI.7 The Buyer shall, without delay after the discovery of any defective performance, notify the Seller of the defect or deficiency via one of the contact details on the KEVE.RO website under Contact. Seller’s defective performance shall be deemed to have occurred if the product package is damaged and is not accompanied by a damage report stating the fact of the damage, or if the shipment does not contain products purchased by the Buyer or does not contain the quantity of products purchased. The Buyer shall be liable for any damages (additional costs, other disadvantages) resulting from the delay or failure to report the defect and from the receipt of the defective or incomplete package.
VI.8. With regard to the sold goods, the risk of damage is transferred from the Seller to the Buyer when the Buyer takes possession of the product.
VI.9. If the Buyer has a complaint in connection with the goods or the service provided by the Seller, he may send it orally or in writing to one of the contact details on the KEVE.RO website under Contact (Customer Service: +36 70 858 3031; hello@keve.ro) or in writing to the Seller’s head office. The Seller will investigate the complaints in the order of their receipt, within 30 (thirty) days at the latest, and will inform the Buyer of the outcome of the investigation. In the case of a verbal complaint, the Seller shall communicate and send to the Buyer in writing the record of the complaint and the reply on the merits. If the complaint is rejected, the Buyer may refer the matter to the supervisory authorities (e.g. the notary, the district office of his place of residence) or to the courts.
You can find the contact details of the district office of your place of residence here: http://jarasinfo.gov.hu
The Seller does not have a code of conduct under the Unfair Commercial Practices Act.
VII. Modification of the GTC, termination of the individual sales contract and withdrawal prohibitions
VII.1 The Seller shall have the right to unilaterally amend the GTC, in particular, but not exclusively, in order to protect its own economic interests or those of its business partners.
VII.2. The Seller shall notify the Buyer and its prospective contractual partners of the exercise of the above-mentioned formative powers and of the clauses that are subject to change by means of a separate notice on the footer of the KEVE.RO website at least 8 (eight) days before the entry into force of the amended GTC.
VII.3. The individual sales contract shall be deemed to have been fulfilled upon the contractual performance of the seller’s services and the purchase price.
VII.4 The Contracting Parties may terminate their individual sales contract by mutual agreement for the future. In this case, the Parties shall not owe each other any further services and shall be obliged to settle accounts with each other in respect of the services already performed before termination.
VII.5. The Customer may withdraw from the individual sales contract within 30 (thirty) calendar days of receipt of the product package without giving any reason. The cancellation, including the Buyer’s bank account number, must be sent by registered letter with acknowledgement of receipt to the Seller’s head office no later than the day on which the deadline expires. The declaration of withdrawal must be accompanied by the goods purchased and the original of the invoice for the sale. The withdrawal, duly sent with the required annexes, shall terminate the individual sales contract upon delivery to the Seller (presumption of delivery), but shall not otherwise constitute a valid communication.
VII.6. The Buyer shall bear the costs incurred in connection with the return of the goods due to the exercise of the right of withdrawal. The Buyer shall also bear any damage resulting from defective packaging of the goods and incurred in returning the goods. The Buyer shall also bear the costs incurred in returning the goods if he exercises his right of withdrawal after the goods have been delivered to the courier service or after delivery of the goods has otherwise commenced such that the goods have left the Seller’s possession.
VII.7 The Seller shall be obliged to repay the purchase price, possibly reduced by the costs of return delivery due to their written assumption, to the Buyer within 14 (fourteen) days of the delivery of the withdrawal (presumption of delivery) at the latest, but may also claim compensation for damages resulting from the improper use of the goods.
VII.8 The Buyer shall not be entitled to withdraw from the contract pursuant to Clause VII.5 if the goods purchased are not returnable by their nature. The Contracting Parties shall mutually classify as such goods the condition, number, weight, volume or otherwise expressed in net quantity of the goods, which, when accompanied by the declaration of withdrawal, is less than 30 (thirty) % of the net quality or quantity of the original goods. If more than one of the identical products purchased in a batch of products is of a condition, weight, volume or net quantity otherwise expressed that is less than the original net quality or quantity of the original product or has been opened or used in any way. The goods shall also be considered as unfit for return if their origin cannot be identified because of deterioration in the condition or packaging of the goods.
VII.9. The Buyer shall not be entitled to withdraw from the individual sales contract on the grounds of loss of interest
– if the Seller has refused to perform the service for a legitimate reason [clause IV.10];
– because of a delay in the transfer of funds [clause V.6] or the use of an unsuitable payment method or means;
– if you have placed an order for goods less than 4 (four) working days before the first day of a national or religious holiday and you specifically wished to receive the Seller’s goods on the occasion of the holiday [clause VI.1].
VII.10. In the event of withdrawal by the Buyer from an individual sales contract for a package of products or for any goods included in a promotion organised by the Seller, the right of withdrawal may be exercised only for the entire package or for all the products included in the promotion, taken together and in a single package. If one of the conditions set out in point VII.8 is fulfilled for any of the goods included in the package or in the sales promotion, the buyer may not exercise his right of withdrawal either for the package (the set of goods included in the sales promotion) or for the individual goods. The provisions of this section shall apply mutatis mutandis to any gift sent by the Seller to the Buyer, provided that the gift is available for purchase on the KEVE.RO website.
VIII. Copyright
VIII.1 Pursuant to Article 1 (1) of Act LXXVI of 1999 on Copyright (hereinafter: „Copyright Act”), the website and its entire content (texts, images) is considered a copyright work, and therefore all parts of the website are protected by copyright. The author of all marketing, scientific, professional and educational materials, articles, photos, videos, presentations (hereinafter referred to as „Content”) on the website (hereinafter referred to as „Author”) is Gradiens Ltd.
VIII.2. According to Article 16 (1) of the Website, the unauthorised use of the Content on the Website or the use of any application that allows the Website or any part thereof to be recorded, copied or modified is prohibited. Any reproduction of any material from the Website and its database by any means whatsoever, even with the prior written consent of the copyright holder, shall be subject to the condition that the reference to the Website and the source are indicated. The sole copyright owner of the website and its content is the respective author.
VIII.3 The contents of the KEVE.RO website are subject to copyright law, trademark law and other legislation on the protection of intellectual property rights. Nothing in the Agreement entered into on the KEVE.RO Website shall confer on the User any ownership rights or any other intellectual property rights in the content of the Service or in the Service.
VIII.4. Reproduction, copying, distribution (including by e-mail, fax or other electronic means), publication, modification, transmission of any content of the KEVE.RO website is prohibited. In particular, all texts, images, graphics, logos, emblems, photographs, audio and video material or still images of these, and any part thereof, are prohibited.
VIII.5. The User may use the Service solely for the User’s personal use and in accordance with the GTC, in good faith and fair dealing. In particular, the User may not do the following and may not encourage, assist or request any other person to do the following in particular:
– use the Content for commercial or public purposes;
– Use the Content for any commercial or commercial purpose;
– share the Content with any unauthorised third party;
– recording (screen recording, etc.), copying, lending, selling, broadcasting, or otherwise distributing, editing, or in any other way transmitting or adapting the Content in any way;
– circumvent, modify, remove, alter or tamper with any security, encryption or other technology or software that forms part of the Content in any other way;
– otherwise use the Content in violation of copyright laws, other laws or these TOS.
VIII.6. Use of the Service in violation of this Section 6 shall at all times constitute a material breach of this Agreement, and Gradiens Ltd. may terminate the Service immediately.
VIII.7 Violators of the use provisions set out in this statement shall be subject to civil and criminal liability.
IX. Final provisions
IX.1 The Buyer acknowledges that pursuant to Article 29 (e) of Government Decree No. 45/2014 (26.II.) (hereinafter: the „Decree”), the right of withdrawal under Article 20 of the Decree shall not apply to cosmetics for health protection or hygiene reasons if the product has been opened after delivery, i.e. the packaging directly protecting the product has already been opened by the Buyer.
IX.2 The Seller informs the Buyer that it has taken the necessary security measures to protect the data stored with the service provider on the server it operates, and that it will continuously update these measures during operation to protect the Buyer’s data by using the relevant encryption algorithms.
The Seller informs the Buyer that it uses cookies and other technologies for the operation of the KEVE.RO website, statistics, personalization of content and advertisements, offers and sharing the data collected in this way with its media, advertising and analytics partners. Selling partners may combine this with other data. By clicking on the ‘I accept’ button, the buyer consents to all of this. The content of the Buyer’s consent can be configured under the ‘Additional settings’ button, which can be changed by the Buyer at any time. Detailed cookie and privacy information can be found here.
IX.3. The Customer may initiate the administration of the Service by contacting the Seller’s customer service by telephone or by correspondence (postal or electronic). The contact details of the customer service (mailing address, telephone number) are indicated by the Seller on its website. In addition to the usual contact details, the Seller undertakes to provide an online mailbox on its website, accessible to all for administrative purposes. The Seller will investigate complaints received within three working days and will notify the Buyer of the outcome of the investigation, at the same time as fulfilling its statutory obligation to inform the Buyer.
IX.4 For the out-of-court amicable settlement of consumer disputes relating to the quality, safety and application of product liability rules and to the conclusion and performance of the contract, the Buyer may initiate proceedings before the conciliation body of the professional chamber of his place of residence (1997. The area of jurisdiction of the conciliation body covers the county (capital city) of the chamber operating the conciliation body (Act CLV of 1997, § 20 (5)). The seller is obliged to cooperate in the conciliation procedure and to send his reply to the conciliation body. With the exception of the application of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the Seller shall ensure the participation of a person authorised to conclude a settlement agreement in the hearing. Where the Seller’s registered office, place of business or branch is not established in the county of the chamber of the competent territorial conciliation body, the Seller’s obligation to cooperate shall include offering the consumer the possibility to reach a written settlement in accordance with the consumer’s request. The address of the Pest County Conciliation Board is: 1119 Budapest, Etele út 59-61, 2nd floor 240, 1119 Budapest.
In the case of cross-border consumer disputes relating to online sales or service contracts, the competent conciliation body is the chamber of conciliation operated by the chamber designated by decree of the Minister responsible for consumer protection (CLV Act of 1997, § 18 (5))
The Ministry of Technology and Industry is responsible for the functions of the national online dispute resolution contact point pursuant to Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004/EC and Directive 2009/22/EC (Act CLV of 1997, § 19).
If you are not satisfied with the complaint handling process or its outcome, you can submit a complaint to the European Commission’s online dispute resolution platform.
SUBMIT A COMPLAINT ON THE ONLINE DISPUTE RESOLUTION PLATFORM by following the link below:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.showlng=HU
Use this link to access the dispute resolution platform.
Fill in the form. Enter hello@keve.ro when entering the trader’s details. Submit your complaint.
IX.5. The KEVE.RO website does not require any special hardware and is accessible through the following operating systems and software: Windows XP or later, Linux, OS X, iOS, Android or Windows Phone operating systems, Internet Explorer (9 or later), Google Chrome, Mozilla Firefox, Opera or Safari.
Perbal, 1 June 2024.